Shipping & Returns
The following is an indication of our standard shipping costs:
If you would like to arrange an alternative delivery service, please call us on +44 (0)20 7254 9735 or email us at firstname.lastname@example.org, and we will be happy to assist you with this.
We at valerydemure.com will make every effort to deliver your purchased items to the place and person of your choice, in perfect condition and in the shortest possible time. Your order will arrive in a beautifully packaged box, delivered by a secure service and fully insured up to receipt by you. All orders will require a signature upon delivery.
Most orders will be dispatched within 2 working days. If you wish to track your parcel please refer to the tracking number on the shipping confirmation email, your parcel will be trackable here: www.dhl.co.uk, here: http://www.itwx.co.uk/ or here: http://www.aramex.com/. For our same day delivery service, please use the six digit number provided on your shipping confirmation email to track your parcel here: www.dhlsameday.co.uk. We ask all customers to make sure that their shipping address is correct as we’re unable to redirect orders once they are on their way to you.
We may need to contact you if further information is required to authorise your purchase. We will contact you if there is any delay or items are out of stock. If it is not possible to deliver your order within the time specified we will notify you and try to rectify the situation as quickly as possible.
valerydemure.com online purchases may be delivered to addresses other than the billing address given by the card holder, for example as in the case of a gift being purchased and addressed to a friend. As a security precaution, an email will be sent to the card holder’s registered e-mail address. When placing an order on our website, if the billing address and delivery address are the same, you are confirming that you are the person referred to in the delivery address details. Otherwise, you are confirming that you are the person referred to in the billing details.
EUROPEAN TAXES AND DUTIES
All items purchased with a European (EU) card will be subject to 20% VAT, this is included in the indicated price of each piece on valerydemure.com. Delivery within the EU should not be subject to additional duties.
INTERNATIONAL TAXES AND DUTIES
All items purchased with a non EU debit or credit card will be sold without VAT, this will be deducted from the price of the goods at checkout. However deliveries outside the EU will be subject to local import taxes and duties, which are the responsibility of the customer where they may apply. If any charges apply, the shipping company will contact you by telephone once your items are in customs to let you know the cost. Please be aware that this may delay the delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.
DELIVERY, TAXES AND DUTIES IN RUSSIA
Deliveries to Russia can spend 6 – 12 working days in transit (this is variable dependent on the destination). Delivered with InTime couriers, this is a unqiue courier/postal hybrid service enabling personal customers to track items to their door, utilisng EMS as the final mile service partner. Deliveries via this method are eligible for inclusion within the monthly €1000 tax-free allowance for each private customer within Russia.
We hope you adore you objects of uncommon beauty. Whilst we want you to be completely satisfied with your purchase, if you are not, we will happily offer you a full refund in compliance with our policy.
Unsuitable items may be refunded within 7 days of our dispatch date for UK purchases, this is extended to 14 days for European and International purchases.
Within 48 hours of receiving an item, you must obtain a return authorisation reference number by emailing us at email@example.com. Please include your original receipt in the returned parcel and write your return authorisation reference number on your original receipt. Any items that are not accompanied by the returns number will not be accepted. Any returns received after the 7 days (or 14 days where applicable) are accepted at the sole discretion of valerydemure.com.
It is essential to note that, in order to receive a refund, the item(s) must be unworn and in perfect condition, with all labels attached and in its original packaging. valerydemure.com has the right to deny any item if it does not meet the return policy requirements. In such cases, we will return the item(s) to the purchaser.
Any refunds will be re-credited to the original purchaser’s credit/debit card for the sum paid less any postal costs.
Until we receive your returned goods, the items and their condition are the customer’s responsibility. We will not be responsible for any returned goods lost or damaged in transit; we would advise you to return items using a secure and trackable method – i.e. trusted courier or registered post (retaining your proof of postage).
We offer free returns for customers based within the UK. In order to organise collection with a DHL courier please email your address, and a suitable date for collection to firstname.lastname@example.org within 7 days of our dispatch date. Please quote your order number within the email. You can also arrange collection by phone on 0207 254 9735 (Monday – Friday, 10am -6pm).
Eurpoean + International returns
Please note that the postal costs for goods returned from outside the UK are the customer’s responsibility, and will only be reimbursed if the goods are damaged, faulty or incorrectly supplied.
For international returns, please note clearly on any export documentation and on the address label that the goods enclosed are returned goods. This will ensure that duties or taxes are not re-charged upon receiving the goods back into the UK. If this procedure is not followed, this cost may be passed on to the customer at the company’s discretion.
As part of our customer service policy, valerydemure.com checks each item before it is sent out, and follow a very rigorous quality assurance procedure which is fully documented.
Please check your items once they have arrived. Should you receive a faulty or damaged item do not remove any labels, do not try it on. Please email us at email@example.com stating your order number and the nature of the fault, and where possible, please accompany with photos highlighting the damage.
For faulty items that have been worn, or purchases returned outside our Returns Policy, please email us at firstname.lastname@example.org for further assistance. These may be accepted at the discretion of valerydemure.com. The customer’s statutory rights are unaffected.
PLEASE NOTE: We are unable to offer exchanges or refunds on earrings.